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This course focuses on providing the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions. We cover the administration of end-user interfaces, telephony, and mobility features, and Cisco UC solutions maintenance.

This course covers several video labs of the day to day administration of a Cisco UC solution and shows candidates step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the CICD exam.

  • Describe the components of a Cisco Collaboration solution, and identify call flows and signaling types
  • Provide an overview of interfaces for both administration and end-users in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe telephony features supported in CUCM  and CUCME
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features
  • Describe how to maintain a Cisco Collaboration Solution
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Course Videos
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Duration (hrs)

Module 1: Introducing Cisco Collaboration Architecture

  • Course Introduction
  • Introducing Cisco Collaboration Architecture Part 1
  • Introducing Cisco Collaboration Architecture Part 2
  • Small To Mid-Size Business Part 1
  • Small To Mid-Size Business Part 2
  • Small To Mid-Size Business Part 3
  • Cisco Unified Communications Manager Part 1
  • Cisco Unified Communications Manager Part 2
  • Cisco Unified Communications Manager Part 3
  • Cisco Unified Connection
  • Lab Introduction

Module 2: Telephony And Call Routing

  • Telephony 101 Part 1
  • Telephony 101 Part 2
  • Telephony 101 Part 3
  • Telephony 101 Part 4
  • Telephony 101 Part 5
  • Telephony 101 Part 6
  • Call Routing 101 Part 1
  • Call Routing 101 Part 2
  • VoIP Call Routing 101
  • Call Routing With DNS
  • Deployment Scenarios Part 1
  • Deployment Scenarios Part 2
  • Deployment Scenarios Part 3
  • Gateway Call Routing Basics Part 1
  • Gateway Call Routing Basics Part 2
  • Gateway Call Routing Basics Part 3
  • Gateway Call Routing Basics Part 4
  • Configuring The Gateway Lab Part 1
  • Configuring The Gateway Lab Part 2

Module 3: Preparing The Network And Phone Behavior

  • Preparing The Network For Voices Part 1
  • Preparing The Network For Voices Part 2
  • IP Phone Behavior
  • Configuring The LAN Lab
  • Standing Up The Platform Lab
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 1
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 2
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 3
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 4
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 5
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 6
  • Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 7
  • Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 1
  • Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 2

Module 4: CUCM Administration Interfaces

  • CUCM Administration Interfaces Part 1
  • CUCM Administration Interfaces Part 2
  • CUCM Stand Up
  • CUCM Stand Up Lab
  • End User Interfaces
  • End User Configuration Lab
  • AD Integration Lab
  • End Point Implementation Part 1
  • End Point Implementation Part 2
  • IMP Integration Lab
  • CUC Integration Lab Part 1
  • CUC Integration Lab Part 2
  • IP Communicator Lab
  • Profiles And Templates Lab
  • CUCME Phone Configuration
  • Configuring CUCME Lab Part 1
  • Configuring CUCME Lab Part 2
  • CUCM End-User Portal Lab
  • Configuring CUCM Phones From Scratch
  • Configuring Cisco SX20 Codec Part 1
  • Configuring Cisco SX20 Codec Part 2

Module 5: Call Configuration

  • Advanced Call Coverage Part 1
  • Advanced Call Coverage Part 2
  • Advanced Call Coverage Part 3
  • Call Coverage Lab Part 1
  • Call Coverage Lab Part 2
  • Call Coverage Lab Part 3
  • Call Coverage Lab Part 4
  • Call Coverage Lab Part 5
  • Calling Constrictions And COS Part 1
  • Calling Constrictions And COS Part 2
  • Implementing Class Of Control Lab Part 1
  • Implementing Class Of Control Lab Part 2
  • Connecting To The PSTN Part 1
  • Configuring Voice Gateway Features Lab Part 1
  • Configuring Voice Gateway Features Lab Part 2
  • Configuring Voice Gateway Features Lab Part 3
  • Connecting To The PSTN Part 2
  • PSTN Calling And Digit Manipulation Lab Part 1
  • PSTN Calling And Digit Manipulation Lab Part 2
  • PSTN Dial Plan Configuration Lab Part 1
  • PSTN Dial Plan Configuration Lab Part 2
  • Course Conclusion