ITIL is a globally-recognised framework that can be adopted in your organisation to ensure IT service management best practices are followed. Individuals can achieve ITIL Foundation, Intermediate, Expert and Master qualifications.

ITIL® (The Information Technology Infrastructure Library) is a set of globally-adopted IT service management best practices, making ITIL the most widely accepted approach to IT service management in the world. ITIL provides best practice guidance on how to manage IT infrastructure to streamline IT services in line with business expectations.

ITIL defines the organisational structure and skill requirements of the IT operation, and documents a set of operational management procedures to assist the management of IT infrastructure to deliver business-focused services. Importantly, the operational procedures are supplier-independent and technology-neutral.

The newest iteration of ITIL – ITIL 4 – was launched in January 2019, with the release of a new edition of the ITIL Foundation manual and the ITIL 4 Foundation certification level.

Module 1: Service Operation Introduction

  • Introduction
  • Syllabus Exam Overview And Testing Tips
  • Service Operation Introduction Part 1
  • Service Operation Introduction Part 2
  • Service Operation Introduction Part 3
  • Service Operation Introduction Part 4
  • Service Operation Introduction Part 5

Module 2: Service Management As a Practice

  • Service Management As A Practice Part 1
  • Service Management As A Practice Part 2
  • Service Management As A Practice Part 3

Module 3: Service Operation Principles

  • Service Operation Principles Part 1
  • Service Operation Principles Part 2
  • Service Operation Principles Part 3
  • Service Operation Principles Part 4

Module 4: Service Operation Process

  • Service Operation Process Part 1
  • Service Operation Process Part 2
  • Service Operation Process Part 3
  • Incident Management Part 1
  • Incident Management Part 2
  • Problem Management
  • Request Fulfillment
  • Access Management

Module 5: Common Service Operation Activities

  • Common Service Operation Activities Part 1
  • Common Service Operation Activities Part 2
  • Common Service Operation Activities Part 3
  • Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

  • Organizing For Service Operation Part 1
  • Organizing For Service Operation Part 2
  • Organizing For Service Operation Part 3
  • Roles Part 1
  • Roles Part 2

Module 7: Technology Considerations

  • Technology Considerations

Module 8: Service Operation

  • Implementation Of Service Operation
  • Challenges Risks And Critical Success Factors
  • Conclusion