This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying the cause of and resolving desktop application issues, identifying the cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying the cause of and resolving security issues.

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Course Completion Certificate

Module 1: Installing, Upgrading, and Migrating to Windows 7

  • Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  • Introduction To Installing Upgrading And Migrating To Windows 7
  • Windows 7 Pre-Installation Requirements
  • Installing Windows 7-Part1
  • Installing Windows 7-Part2
  • Installing Windows 7-Part3
  • Overview Of Image Based Installations-Part1
  • Overview Of Image Based Installations-Part2
  • Overview Of Image Based Installations-Part3
  • Configuring Application Compatibility
  • Chapter 1 Summary

Module 2: Configuring Disks And Device Drivers

  • Introduction To Configuring Disks And Device Drivers
  • Managing And Maintaining Disks-Part1
  • Managing And Maintaining Disks-Part2
  • Managing And Maintaining Disks-Part3
  • Installing And Configuring Device Drivers
  • Chapter 2 Summary

Module 3: Configuring File Access And Printers

  • Introduction To Configuring File Access And Printers
  • Overview Of Authentication And Authorization
  • Managing File Access-Part1
  • Managing File Access-Part2
  • Managing Shared Folders-Part1
  • Managing Shared Folders-Part2
  • Configuring File Compression
  • Managing Printing
  • Chapter 3 Summary

Module 4: Identifying And Resolving Log on Problems

  • Introduction To Identifying And Resolving Logon Problems
  • Understanding Authentication
  • Managing Computer Accounts
  • Additional Network Services-Part1
  • Additional Network Services-Part2
  • Troubleshooting User Properties
  • Resolving Logon Issues
  • Chapter 4 Summary

Module 5: Configuring Network Connectivity

  • Introduction To Configuring Network Connectivity
  • Configuring TCPIP Connectivity-Part1
  • Configuring TCPIP Connectivity-Part2
  • Configuring TCPIP Connectivity-Part3
  • Automatic IP Address Allocation
  • Name Resolution
  • Wireless Networking-Part1
  • Wireless Networking-Part2
  • Wireless Networking-Part3
  • Chapter 5 Summary

Module 6: Troubleshooting Network Issues

  • Introduction To Troubleshooting Network Issues
  • Troubleshooting Network Connectivity-Part1
  • Troubleshooting Network Connectivity-Part2
  • Troubleshooting Network Connectivity-Part3
  • Troubleshooting Name Resolution-Part1
  • Troubleshooting Name Resolution-Part2
  • Troubleshooting Name Resolution-Part3
  • Troubleshooting Network Printing-Part1
  • Troubleshooting Network Printing-Part2
  • Troubleshooting Network Printing-Part3
  • Chapter 6 Summary

Module 7: Mobile Computing And Remote Access

  • Introduction To Mobile Computing And Remote Access
  • Configuring Mobile Computer And Device Settings
  • Using Remote Control Tools
  • Configuring And Troubleshooting Remote Access-Part1
  • Configuring And Troubleshooting Remote Access-Part2
  • Configuring And Troubleshooting Remote Access-Part3
  • Configuring And Troubleshooting Remote Access-Part4
  • Configuring Branch Cache Managing Computer Accounts
  • Chapter 7 Summary

Module 8: Securing Windows 7 Desktops

  • Introduction To Securing Windows 7 Desktops
  • Overview Of Security Management-Part1
  • Overview Of Security Management-Part2
  • Overview Of Security Management-Part3
  • User Account Control
  • Application Restrictions-Part1
  • Application Restrictions-Part2
  • Configuring The Windows Firewall-Part1
  • Configuring The Windows Firewall-Part2
  • Configuring The Windows Firewall-Part3
  • Configuring The Windows Firewall-Part4
  • Securing And Troubleshooting Internet Explorer-Part1
  • Securing And Troubleshooting Internet Explorer-Part2
  • Securing And Troubleshooting Internet Explorer-Part3
  • Chapter 8 Summary

Module 9: Optimizing And Troubleshooting Performance And Reliability

  • Introduction To Optimizing And Troubleshooting Performance And Reliability
  • Overview Of Performance And Reliability Tools-Part1
  • Overview Of Performance And Reliability Tools-Part2
  • Optimizing Performance-Part1
  • Optimizing Performance-Part2
  • Dealing With Hardware Failure
  • Chapter 9 Summary

Module 10: Maintaining Windows 7 Desktops

  • Introduction To Maintaining Windows 7 Desktops
  • Troubleshooting Utilities-Part1
  • Troubleshooting Utilities-Part2
  • Troubleshooting Utilities-Part3
  • Troubleshooting Utilities-Part4
  • Backing Up And Restoring Data
  • Using System Restore
  • Configuring Windows Update
  • Chapter 10 Summary
  • Conclusion